Summary: Zoho Desk centralizes customer support across channels. Here's how to set up tickets, SLAs and a knowledge base.
Zoho Desk helps support teams manage tickets from email, web forms, chat and social channels in one place.
Quick start steps
- Connect support email addresses and web forms.
- Create departments if you have multiple teams.
- Set assignment rules to route tickets.
- Define SLAs for response and resolution.
- Create canned responses for common questions.
- Build a help center with knowledge base articles.
- Integrate with Zoho CRM for customer context.
- Set up dashboards for volume, response times and satisfaction.
FAQs
Can customers track tickets?
Yes, through the help center portal.
Does Zoho Desk have AI features?
Zoho's Zia assistant offers features such as suggestions and sentiment analysis depending on plan.
Can we start a trial?
Yes — use our Zoho partner link to begin.
