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Patient Intake Software Reduces Front-Desk Workload

A behavioral health practice group · Nashville, TN · Engagement: 4 months

Patient Intake Software Reduces Front-Desk WorkloadHealthcare & Medical Billing (RCM)
-70%front-desk data entry
-12 minaverage check-in time
+15%clean claim rate

The Client

A behavioral health practice group, based in Nashville, TN, operating in the healthcare & medical billing (rcm) sector.

The Challenge

Patients completed paper forms, causing delays and data entry errors.

Our Solution

  • HIPAA-aware online intake forms
  • Insurance verification integration
  • EHR integration via FHIR
  • Encrypted storage and audit logs

The Results

  • -70% front-desk data entry
  • -12 min average check-in time
  • +15% clean claim rate

Services Used

Healthcare Software Development · Software Development

Client identity withheld. This anonymized case study is an illustrative example of our approach; figures are examples and results vary by business, market and budget.