4.2 → 4.7★average rating
+180%monthly review volume
100%reviews responded to
The Client
An independent boutique hotel, based in Savannah, GA, operating in the hospitality, hotels & travel sector.
The Challenge
A handful of negative reviews dominated the hotel's profiles and responses were inconsistent.
Our Solution
- Response guidelines and templates for staff
- Post-stay review request emails to all guests
- Monitoring alerts across review platforms
- Operational feedback loop to management
The Results
- 4.2 → 4.7★ average rating
- +180% monthly review volume
- 100% reviews responded to
Services Used
Online Reputation Management · Digital Marketing
Client identity withheld. This anonymized case study is an illustrative example of our approach; figures are examples and results vary by business, market and budget.
