-30%ticket volume via self-service
-45%first response time
+customer satisfaction
The Client
A scheduling software company, based in Tampa, FL, operating in the saas & technology sector.
The Challenge
Support requests came through email, chat and social with no tracking.
Our Solution
- Zoho Desk with multi-channel ticketing
- SLAs and assignment rules
- Knowledge base
- CRM integration
The Results
- -30% ticket volume via self-service
- -45% first response time
- + customer satisfaction
Services Used
AI Customer Support Automation · AI Automation
Client identity withheld. This anonymized case study is an illustrative example of our approach; figures are examples and results vary by business, market and budget.
