62%of questions resolved by chatbot
+19%inquiry form completions
-15 hrsweekly advisor time
The Client
An online university program, based in Phoenix, AZ, operating in the education, schools & edtech sector.
The Challenge
Admissions advisors spent hours answering the same questions.
Our Solution
- RAG chatbot grounded in program content
- Lead capture with CRM sync
- Human handoff by email
- Monitoring and content updates
The Results
- 62% of questions resolved by chatbot
- +19% inquiry form completions
- -15 hrs weekly advisor time
Services Used
AI Chatbot Development · AI Automation
Client identity withheld. This anonymized case study is an illustrative example of our approach; figures are examples and results vary by business, market and budget.
