-38%support tickets
+27%feature adoption
+22NPS points
The Client
A fleet management SaaS, based in Detroit, MI, operating in the saas & technology sector.
The Challenge
Customers found the dashboard confusing and support tickets were high.
Our Solution
- User interviews and usability testing
- Redesigned navigation and dashboards
- Design system in Figma
- Developer handoff
The Results
- -38% support tickets
- +27% feature adoption
- +22 NPS points
Services Used
Client identity withheld. This anonymized case study is an illustrative example of our approach; figures are examples and results vary by business, market and budget.
